You don't have to suffer a builder's delays in silence. A homebuyer can file before Haryana RERA (Gurugram bench), claim refund, interest or compensation, get interim relief, and — crucially — have the order executed when the builder won't pay.
In plain words: you do not have to suffer a builder's delays in silence. A homebuyer can file a complaint before Haryana RERA (Gurugram bench), claim a refund, interest or compensation, seek interim relief, and — most importantly — have the order executed when the builder refuses to pay.
The problem
Buyers are unsure where to complain, worry it will take forever, and fear that even a favourable order will be ignored by the builder. The process is more approachable than it looks.
What RERA says — the playbook
- Where to file. For a Gurugram project, before the HRERA Gurugram bench — online or offline, with the prescribed fee.
- Authority vs Adjudicating Officer. The Authority handles refund, interest and directions; the Adjudicating Officer (Section 71) decides compensation claims under Sections 12, 14, 18 and 19.
- The process. Complaint → notice to the builder → hearings → a reasoned order (refund / interest / possession / penalty).
- Getting paid — execution. Section 40: interest, penalty and compensation can be recovered as arrears of land revenue; HRERA issues a recovery certificate to the District Collector. An order is enforceable, not just symbolic.
- Appeal. Either side can appeal to the Haryana Real Estate Appellate Tribunal within 60 days; a builder appealing must first deposit a part of the ordered amount.
What you can do, step by step
- Gather your agreement, payment receipts, the timeline and all communications.
- File your complaint before HRERA Gurugram, choosing refund/interest (Authority) or compensation (Adjudicating Officer).
- Attend hearings; after a favourable order, pursue execution if the builder does not pay.
How Vakil Help Desk helps
We draft and argue your HRERA complaint, press for interim relief, and — crucially — pursue execution so a favourable order actually puts money in your hands. Ready to take on your builder? Contact Vakil Help Desk.
General information on RERA, not legal advice.