Privacy & Policy
At Vakil Help Desk, your privacy is our priority. This policy explains how we collect, use, and protect your personal information when you use our legal and intellectual property services.
Last Updated: April 2025 | Governed by Indian Law
1. Information We Collect
We collect information you provide directly when you contact us, request a consultation, or engage our services:
Personal Details
Name, email, phone number, and postal address.
Business Information
Company name, GST number, business type, and industry sector.
IP Documents
Brand names, logos, invention disclosures, and materials submitted for filing.
Payment Details
Billing information via secure gateways. We never store card numbers.
Website Data
IP address, browser type, pages visited, and cookies collected automatically.
2. How We Use Your Information
Service Delivery
To process trademark, copyright, patent, and design registration filings on your behalf.
Case Updates
Filing confirmations, examination reports, hearing dates, and renewal reminders.
Legal Compliance
To fulfil obligations under Indian law and IP Office (CGPDTM) filing requirements.
Account Management
Portfolio records, billing history, and attorney-client correspondence.
Platform Improvement
Analysing website usage to improve our services and user experience.
3. Attorney-Client Confidentiality
🔒 All information shared with our attorneys in connection with your legal matters is protected by attorney-client privilege under the Bar Council of India Rules and applicable Indian law — including brand strategies, invention disclosures, business plans, and all IP-related documents.
Our staff, associates, and technology partners are bound by strict confidentiality agreements. Your sensitive commercial information will never be disclosed without your explicit consent.
4. When We Share Your Information
We do not sell, rent, or trade your personal information. We share only in these limited situations:
Government Filings
IP Office (CGPDTM), courts, or tribunals — required by statute for filing your applications.
International Filings
WIPO and foreign IP offices for Madrid Protocol or PCT filings, as required.
Service Providers
Trusted vendors bound by confidentiality — payment gateways, cloud storage, email platforms.
Legal Obligation
When required by a court order, subpoena, or applicable Indian law.
5. Data Security
SSL Encryption
All data transmission on our website is protected by SSL/TLS encryption.
Access Controls
Only authorised personnel can access client files, with full audit trails.
Security Audits
Regular vulnerability assessments and security reviews of all our systems.
2-Factor Auth
Two-factor authentication enforced on all internal staff systems.
6. Data Retention
Active Clients
Retained for the duration of engagement and as long as your IP registrations are valid.
TM & Patent Records
Minimum 10 years from registration or last renewal as per Indian IP laws.
Financial Records
8 years as required under the Income Tax Act and GST regulations.
Inactive Enquiries
2 years from last contact, then securely deleted.
7. Your Rights
Under the IT Act 2000 and the Digital Personal Data Protection Act 2023, you have the right to:
Access
Request a copy of the personal information we hold about you at any time.
Correction
Request correction of any inaccurate or incomplete personal information.
Deletion
Request deletion of your data, subject to legal retention obligations.
Opt-Out
Unsubscribe from marketing emails at any time — click "Unsubscribe" or contact us.
Portability
Request your data in a machine-readable format.
Email us at contact@vakilhelpdesk.com with subject "Privacy Request". We respond within 30 days.
8. Cookies
Essential Cookies
Required for the website to function — login sessions and form security.
Analytics Cookies
Google Analytics with anonymised data to understand how visitors use our site.
Preference Cookies
Remember your settings and preferences for a better browsing experience.
Control cookies through your browser settings. Disabling essential cookies may affect website functionality.
Our Privacy Commitments
Governing Law: This Privacy Policy is governed by the laws of India — the Information Technology Act 2000, IT (SPDI) Rules 2011, and the Digital Personal Data Protection Act 2023. Disputes are subject to the exclusive jurisdiction of courts in Gurugram, Haryana.
Privacy Queries? Contact Our Team
📍 Welldone Tech Park, Sohna Road, Gurugram, Haryana
🕐 Monday – Saturday: 10:00 AM – 7:00 PM IST